Dear Rick and all Casa Group,
Having a new house built can be intense, especially when it's your first brand new home, and being a retirement home, it's likely the only brand new home that you'll ever
have. On top of that add that the custom home is being built in Washington State, the architect is in New Jersey, and the owner is in Hawaii. It was an intimidating undertaking. And now, we are here, in our new home, and the experience was exciting and the result is magnificent. We would like to thank you and the entire Casa team. It is definitely a family undertaking.
Rick, you treated us fairly and honestly. From the beginning we felt that we could trust you in this project. You were open about costs, time frame, and process. Apart from being a trustworthy businessman, you have been an excellent advisor, giving us sound recommendations about structural and aesthetic issues?not only with the house itself, but with how the house fit in the environment.
Trevor, you have been our foreman, keeping the various subcontractors on schedule and explaining to us what was happening in gentle and understandable terms. You have
been tough with the job while being patient with us. When we had our hearts set on a particular wood floor, you calmly and persuasively talked us out of it. When seeing in another home what we had thought would be the ideal floor, we were so very grateful that we had accepted your expertise and advice.
Bobbi, you have been the security blanket we needed for interior details and appliances. You were tireless and gracious in finding just the right tiles, carpet, refrigerator, and all the rest of those details. When it became too overwhelming for us to make choices, you jumped in with just the right fixtures and colors. You listened to our likes and dislikes and put our unspecific visions into a lovely reality.
Mandy, you kept the construction real for us. The budget didn't allow for trips to Washington to see the progress, but even with work, school, and the last stages of a pregnancy, you went to the building site to take pictures to email to us. You gave us that extra feeling of inclusion.
Flaxen, you have done so much more than finish work. When we were looking for a contractor and saw a Hawaiian listing for carpenters, we called you, and you referred us to Casa Group. Later in the progress of the construction, you kept an eye on everything and everyone when Rick and Trevor weren't around. When we arrived on Whidbey in the final stages of building, you were reassuring, supportive, and patient. You talked us through our nervous anticipation of moving in and went out of your way to fulfill our requests. Your final touches helped to make this incredible house an incredible home.
To all of you at Casa Group, we extend our heartfelt thanks. The high business standards, quality workmanship, and genial relationships resulted in a most positive experience. We will definitely recommend Casa Group to anyone building a home on Whidbey Island.